Refund Policy
Effective Date: 01/12/2024
At Notes de Parfums, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return & Refund Eligibility
- You may return items within 14 days of receiving your order.
- Returned items must be unused, sealed, and in their original packaging.
- We do not accept returns on used or opened products due to hygiene reasons.
2. Non-Returnable Items
- Items on sale or purchased with a discount code are final sale and cannot be returned.
- Customized or personalized orders are not eligible for return.
3. How to Request a Return
- Contact our customer service within 14 days:
📧 info@notesdeparfums.com
📞 +20 122 999 8619 - Provide your order number and reason for return.
4. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method.
5. Refund Process
- Once we receive and inspect the returned product, we will notify you of the refund approval.
- Approved refunds will be processed to your original payment method within 7-14 business days.
6. Damaged or Defective Items
If you receive a damaged or incorrect item, contact us immediately. We will arrange a replacement or full refund at no additional cost.
📍 Need help?
We’re always here for you!
📧 info@notesdeparfums.com
📞 +20 122 999 8619 (Phone/WhatsApp)